Contracting conditions

CONTRACTING CONDITIONS

1.- ACCEPTING THE CONDITIONS:

1.1. Making a final or firm Booking through any Method implies the acceptance of the contracting conditions by the Guest or Intermediary.

2.- DEFINITIONS:

2.1. GUEST meaning the following:

2.1.1. The person or legal entity whose name appears in the completed Booking. 

2.1.2. The person that registers in the Hotel. 

2.1.3. Any occupant of the room.

2.1.4. The person that receives any service of Smart Hoteles & Suites SAU.

2.2. INTERMEDIARY: it is the person that completes a Booking for a third party and it is usually a wholesale or a retail travel agency, tourist operators, internet portals, CRO's or any other sale channel, not belonging to the corporate group Smart Hoteles & Suites SAU.

2.3. HOTEL: it is all the hotels managed by Smart Hoteles & Suites SAU, including parking areas. 

2.4. PRICE: it is the payment that the hotel charges for the services provided in each Booking. 

2.5. RATES: they are the different categories of prices and conditions. They are the following:

2.5.1. BAR: Best Avaible Rate at the time of making the booking. They are Standard Rate or VIP Rate. They admit changes and they are subject to conditions of cancellation that will be explained in this document. 

2.5.2. NR: Non-Refundable under any circumstances. They payment is made in advance when completing the booking. This rate does not admit changes and the cancellation expenses are the full amount of the payment. 

2.5.3. OF: Offer. An offer is subject to a set of conditions applicable to a particular service. These conditions are explained in the discriprion of the offer.

2.6. OFFICIAL WEBSITE: this is exclusively the official website of Smart Hoteles & Suites SAU, where all the services and products in offer are managed under the trademark of Park and Fly SHS Hotels. The official webiste can be accessed exclusively through the domain aparcavuela.com.

2.7. SERVICES: they are those services provided by the Hotel to the Guest. They are divided in the following groups: 

2.7.1. Park and Fly Plus: it includes accommodation or packages that have additional services such as meals, parking services, transfers or any other service provided by the Hotel. 

2.7.2. Park and Fly Park: it excludes accommodation but includes the use of common areas of the Hotel, rest areas or showers as well as packages that include additional services such as meals, tranfers, parking services or any other service provided by the Hotel. 

2.7.3. Restaurant: the service that the Hotel offers through restaurants, bars, buffets, cafeterias or any other establishment of this kind. 

2.8. METHOD: any type of physical or virtual means that Smart Hoteles & Suites SAU can use to offer any service of the hotel. 

2.9. BOOKING: it is the set of Services contracted by the Guest, or by the Hotel or by an Intermediary for a particular stay. 

2.10 STAY: it is the period of time of each Booking. They are counted daily from themoment of the check-in up to the check-out. 

3.- BOOKINGS:

3.1. They can be made:

3.1.1. Directly at the Hotel.

3.1.1.1. By telephone, fax or email. 

3.1.1.2. The Booking is considered a firm booking when the Hotel sends the Guest or the Intermediary a confirmation with a reference number, the selected dates, price, conditions and the necessary information. 

3.1.1.3. The Guest or Intermediary are responsible for the veracity of the data provided in the Booking included in the confirmation email sent by the Hotel. If the Hotel does not receive any corrections after its confirmation, it will understand that the Booking has been processed correctly under the agreed terms. 

3.1.2. Via our Official Website:

3.1.2.1. The Booking will be considered a firm or final booking when the system generates a automatic confirmation by an email, providing the Guest or Intermediary with a reference number, the selected dates, price, conditions and the necessary information. 

3.1.2.2. The Guest and the Intermediary are responsible for the veracity and accuracy of the data provided. If the Hotel does not receive any corrections after its confirmation, it will understand that the Booking has been processed correctly under the agreed terms. 

3.1.3. Via other internet websites:

3.1.3.1. The Booking is considered a final or firm booking when the Hotel receives a request from the external website including the the terms and conditions of the booking.

3.1.3.2. The Guest or Intermediary are responsible for the veracity of the data provided in the Booking included in the confirmation email sent by the Hotel. If the Hotel does not receive any corrections after its confirmation, it will understand that the Booking has been processed correctly under the agreed terms. 

4. GUARANTEE DEPOSIT AND STAYS:

4.1. The Guest when completing the booking and the check-in is obliged to provide the Hotel with the details of a valid credit or debit card as a guarantee for the payment of what it was established in section 5.5. 

4.2. If  the Guest does not have a credit card, he or she will have to leave a 50 euro deposit at the moment of the check-in. 

4.3. In the case that the provisions of sections 4.1 and 4.2 were not met by the Guest, the Hotel can refuse the contracted services and cancel the booking.

4.4. The Guest can check-in from 14:00 on the arrival date described in his/her Booking. 

4.5. The Guest can check-out before 12:00 on the departure date described in his/her Booking. 

4.6. The Stay can only be extended prior to an authorisation by the Hotel, applying the price that the hotel establishes and under the Guest's agreement.

4.6. In the event of not having availabilty or the Guest not accepting the price, he or she will have to leave the hotel at the agreed check-out time.

5. PAYMENT:

5.1. They only payment methods accepted are: cash in Euros, credit cards Visa, American Expres, Master Card and Diners Club, bank transfers made prior to the provision of the requested services and operations made via the electronic payment system of our Official Website.

5.2. Cheques, travel cheques or promissory notes will not be accepted. 

5.3. The payments of the services of Park and Fly Park will always be paid in cash. 

5.4. Payments that are Non-refundable (NR) have to be made in advance, depending the final confirmation of the booking to the effective payment of the total amount. In the event of not receiving the payment in advance, the booking will be cancelled or will be considered as Best Available Rate. 

5.5. The Guest, particularly in its definition in sections 2.1.2 and 2.1.3, understands and accepts the payment of:

5.5.1. The charges of the stay in the Hotel. 

5.5.1.1. If he or she has made the Booking via our Official Website, by telephone, post, email fax or in person at the Hotel.

5.5.1.2. If he or she has made the booking through an Intermediary, who has not made the payment in the agreed period of time no matter the reasons given and, particularly, in the event of the Intermediary being insolvent or bankrupt.

5.5.2. The charges due to cancellations, changes or no-show described in section 6. 

5.5.3. The charges that the Hotel might have due to damages caused by the Guest and his/her companions by misusing the rooms, premises and furniture or any items.

5.5.4. The charges the Hotel might have to face due to thefts of elements of the premises, furniture or any item included in the room that the Guest occupies.

5.6. Consequently, the Guest, particularly under sections 2.1.2 y 2.1.3, is obliged to pay the due amounts established in section 5.5 as follows:

5.6.1. The Guest agrees to use the the card or deposit that were provided according to section 4. 

5.6.2. The Guest has to arrage a bank transfer within 5 days from the date the hotel sends the invoice and the payment request. 

6. CANCELLATIONS, CHANGES AND NO-SHOW:

6.1. Bookings will only be changed in writing and in the following way:

6.1.1. For Bookings made via our Official Website or directly with teh Hotel.

6.1.1.1. By email to info@aparcavuela.com

6.1.1.2. By fax to +34 92 857 8192.

6.1.1.3. Via the tools found in our Official Website.

6.1.1.4. No other means will be accepted.

6.1.2. For Bookings made via other External Websites, any changes will be made exclusively through the tools of each website. 

6.1.3. For Bookings made by Travel Agencies, any changes will be made exclusively through them.

6.2. The Booking, except for the rates in Offers and Non-refundable rates, can be cancelled free of charge up to 18:00 hours of the day before the arrival date.

6.3. A Booking modified or changed differently to what the above paragraphs established will have management charges equivalent to the full amount of the modified or changed Booking. 

6.4. A Booking with a rate of an Offer will be subject to particular conditions that will be described in our Official Website. 

6.5. A Booking of a Non-refundable rate has to be paid in advance when making the booking and it does not accept cancellations or changes under any circumstances. If it is cancelled, the full amount of the Booking will be charged. 

6.6.  In the event of No-Show without cancelling previously the Booking as described above, the total amount of the requested Service will be charged.

7. TRANSFERS:

7.1. The transfer between the Hotel and the Madrid-Barajas Airport, IFEMA or the train station of San Fernando is a free of charge service that the Hotel provides to its guests. This is accepted by the Guest who agrees to the following: 

7.1.1. It is limited to a maximum of 5 people per Booking of any of the services inlcuded in sections  2.7.1 and  2.7.2. Additional passengers are subject to the additional charges established in the Best Available Rate.

7.1.2. This is not a transport contract or any other type of legal engagement that passes on any obligation or responsability to the Hotel. Consequently, the Guest renounces to bring forward any type of complaint derived from the provision of this service.

7.1.3. Since the departures from the Hotel to the destinations included in section 7.1 are scheduled, the Guest is obliged to provide the Hotel with the following information, which is necessary to coordinate effectively this service: the time that he or she needs to be collected, number of people and his/her destination. 

7.1.4. The Guest has to take into account that at least half an hour is needed to complete his/her check-in or check-out before deciding a time for his/her transfer. 

7.1.5. The Guest has to be ready to take the shuttle bus at the time that he or she has arraged for the number of people requested. The Guest has to be in the shuttle bus stop at least 5 minutes before departure. 

7.1.6. If the Guest cannot take the shuttle bus breaking the terms established in the above sections, the Hotel cannot guarantee that the guest can take the next one since there will be other guests who arranged their departure. The Hotel will be only able to offer to take the next available shuttle bus with places.

7.1.7. The duration of the journey Hotel-Airport is usually 7 minutes to T1, 9 minutes to T2 and 20 minutes to T4. However, the Hotel is not responsible for any delays due to traffic, accidents or any other cause. 

7.1.8. The duration for the journey Hotel-IFEMA is 15 minutes, however, the Hotel is not responsible for any delays due to traffic, accidents or any other cause. 

7.1.9. On the return journey, the Guest has to call the Hotel to arrange his/her transfer Airport-Hotel. 

7.1.10. The duration of the transfer Airport-Hotel depends on the collection of passegers in different terminals and the route of the shuttle bus. It is usually less than 30 minutes, however, the Hotel is not responsible for any delays due to traffic, accidents or any other cause.  

7.1.11. The Hotel will not offer assistance to people that cannot access the shuttle bus by their own means and electric wheelchairs will not be carried.

7.1.12. The baggage allowed per person is limited to 2 bags of standard size according to the measures defined by IATA: height+length+width (including wheels and handles) is less than 158 cm and 23 kg.

7.1.13. According to the above measurements, the folowing will be considered to be a non-standard size: pet cages, bicycles, surf boards, skis, golf clubs, fishing rods, sport guns, musical instruments etc.

7.1.14. If the Guest travels with more than 2 bags or with baggage that does not have the standard size, additional charges will apply, which will be established by the Best Available Rate. 

7.1.15. Bags of more than 23 kg will not be transported.

8. PETS:

8.1. The Hotel admits a maximum of 2 pets per room. 

8.2. The first one has to comply with the following:

8.2.1. If it weighs under 5 kg, there will not be additional charges. 

8.2.2. If it weighs more than 5 kg, there will be achrged established in the Best Available Rate. 

8.3. For the second one, a charge will be applied, as it is established in the the Best Available Rate.

8.4. Additional charges will apply in the following cases:

8.4.1.1. Damages to the components of the hotel premises or the occupied room.

8.4.2. Excess of dirt. 

9. PARKING:

9.1. Hotel visitors can use the parking area free of charge, not exceeding a 3-hour visit. 

9.2. Clients of our restaurant services can use the parking area free of charge, not exceeding a 6-hour visit.

9.3. The services of the group Park and Fly Plus include the use of 1 parking space for 1 vehicle per room during the contracted periord. 

9.4. The services of the group Park and Fly Park include the use of 1 parking space for 1 vehicle during the contracted period. 

9.5. Contracted periods can be extended in advance for the period of time that our clients need under the Best Available Rate applicable at the time of the extension request. The payment has to be made in advance. 

9.6. In the case that the contracted period by the Guest expires and there is a request from the Guest for an extension, a charge of 3€ daily per each extra day will apply. The payment will be made in advance. 

9.7. In the case that the contracted period by the Guest expires and there is not a request from the Guest for an extension, a charge of 5€ daily per each extra day will apply. The payment will be made before the vehicle is collected.

9.8. The Hotel is not responsible for any damage or theft that the vehicle of the Guest might have: 

9.8.1. If the vehicle has been parked in an unauthorised parking area. 

9.8.2. If the vehicle does not respect the parking space or there is not a prudent space between the parked vehicles.

9.8.3. Due to manoeuvres made by third parties' vehicles, whose owners will be legally responsible for the damages caused. 

9.8.4. If they are included in the MOT report (informe de revisión).

9.8.5. If personal belongings were left inside the vehicle. 

9.8.6. Any problems that the Guest might have once the vehicle has left the Hotel. 

9.9.  In the event of a incident:

9.9.1. The Guest has to let the reception of the Hotel know immediately, and the relevant incident report will be produced. 

9.9.2. The Guest will contact his/her insurance, so that his/her insurer can produce the relevant formal complaint. When this has been received, it will be sent to the Hotel's insurer continuing the proceedings until both insurers finalise the process.

10. INTERNET CONNECTION:

10.1.  Access to internet through cable or wifi connection using the Hotel or the Guest equipment is a free of charge and complimentary service that the Hotel offers and that the Guest accepts. 

10.2.  The accommodation contract between the Hotel and the Guest does not oblige the Hotel to provide access to data or the internet and does not establish a legal relation or contracting conditions for the Hotel. 

10.3.   The Guest reclines to present any complaints derived from the provision of the service to access data or the internet or due to its temporary suspension.

11. FORGOTTEN ITEMS:

11.1.   Forgotten items by the Guest and found by the Hotel will be at the Guest's disposal for 10 days after being found. After this period of time, if they have not been claimed, they will be disposed. 

11.2.   If the Guest claims them within the established period of time, he or she will have to make the necessary arragements to collect them within a period of 10 days after making the claim. After this period of time, they will be disposed. 

Madrid, 1 January 2017